According to the research, 83 percent of consumers “feel” overcharged by the auto repair process, and women respondents said they’d rather go to the dentist than take their ride in for a tune up.
“We know that there are excellent repair shops and service centers in every city in the US, but, as this study shows, a persistent perception problem plagues the industry: consumers simply don’t trust that they are paying an appropriate price for a repair and their view of the whole experience is, generally, not a positive one,” said Brian Hafer, VP of Marketing for AutoRepair.com. “But there is good news. Consumers are going online to check price quotes and repair show reviews and are craving apples-to-apples actual job quotes. So, for shops that are pricing fairly, offering real quotes and keeping up a good digital presence, there is a real chance to improve perception –and with it, their business.”
Some of the other findings include:
We have all those things and so much more at Affordable Auto Service. If you want a quote, you can get one over the phone or request one online right here. We have stellar reviews from customers on our social media profiles, including a great rating by members on Google+. Finally, we have mechanics with years of experiencing servicing all makes and models. In fact, six of our technicians have over 150 years of combined experience working on cars. It doesn’t get much more experienced than that!
Going to the auto repair center shouldn’t be like going to the dentist. We want to make sure you have the best possible experience at a price that won’t leave you feeling cheated. Stop on by and let us prove it.
Related source: Wall Street Journal
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