HOURS MAP

Independent Car Repair Shops Preferred Over Dealers

Consumer reports recently confirmed what we already believe, that local, independent car repair shops offer better repair satisfaction than franchised new-car dealerships.

The analysis by Consumer Reports weighed five key car repair factors to determine their findings. They five factors they examined were:

  • Price
  • Quality
  • Courteousness of the staff
  • Work completed when promised
  • Overall satisfaction

The data was based on Consumer Reports subscriber surveys collected from more than 120,000 individuals. 80,000 readers had their car serviced at a franchised dealer, while 41,000 had car repair work preformed at independent service centers. Although their overall scores tended to be lower, Consumer Reports did note that mechanics at both independent and dealership centers earned high marks for the quality of their work.

“To be fair to mechanics at franchised dealerships, our respondents also reported being very satisfied overall with their repairs despite being outscored by independent shops,” said Mark Rechtin, Consumer Reports Cars Content Development Team Leader.

Best Car Repair MN

Overall, the biggest issue consumers had was with the total cost of the repair. Certain specialty car owners like Mercedes-Benz, Jaguar and Mini drivers were much more satisfied with the overall service and price they received at independent dealerships than at franchised new-car dealerships.

“Mercedes, Jaguar and Mini dealerships got dinged in our survey for price. The customers feel they overpay for parts and labor,” said Consumer Reports spokesperson Simon Slater.

Other foreign car owners were equally satisfied with repairs from dealerships and independent shops. Consumer reports stated that drivers of BMW, Porsche and Volkswagens typically were equally satisfied with the quality and cost of their repairs, so you don’t need to drive 30 miles to get to that specialized new-car dealership to get the same price and quality as a local, independent dealer.

Related source: Consumer Reports


  • The Benefits of Tinting Your Car’s Windows
    Jul 10, 2013

    Window tinting has grown in popularity over the years, and it’s one of the many techniques we specialize in at our shop. Tinted windows are not just for young people who want to look “cool”. In fact, there are many benefits associated with adding some tint to your car’s windows. Not only will your car […]

  • Car Repairs in Minnesota Cheaper Than Most
    Jul 2, 2014

    Back in January we wrote a post on how Minnesota was among the cheapest states for auto repair. Although the findings were based on 2011 data, we’re happy to contribute to a statewide auto industry that puts its customers first. After all, we don’t call ourselves Affordable Auto for no reason! Just this week, CarMD.com came […]

  • Daylight Savings Time and Car Accidents
    Nov 4, 2014

    You probably enjoyed getting an extra hour of sleep this weekend, but it can take your body clock a while to get back in its natural rhythm, which can prove dangerous on the roads. After analyzing traffic accident data, researchers at Texas A&M University found there to be a 7 percent increase in traffic accidents […]